Objective:
To analyze the performance gap in complete pair rates among eyecare practices from January 2023 to December 2025 and identify factors contributing to the disparity.
Key Findings:
- Top 10% of practices achieve a complete pair rate of 50.1% or higher, nearly double the national median of 29%.
- One in 3 practices captures fewer than 20% of complete eyeglass pairs.
- Northeast practices average 19%, while Western practices average 31.4%.
- Only 9.5% of complete pair patients purchase a second pair.
- The national complete pair rate has declined from 28% in 2023 to 26% in 2025.
Interpretation:
The decline in complete pair rates is driven by internal practice behaviors rather than external factors, indicating a critical need for improved processes and actionable changes.
Limitations:
- The analysis does not explore specific reasons for the performance gap beyond practice behavior.
- Data is limited to US eyecare practices and may not be generalizable to other regions or countries.
- Potential impact of unmeasured variables is not accounted for.
Conclusion:
Improving complete pair rates is achievable through better practice systems and processes, with significant opportunities for practices below the national median. Addressing the performance gap is essential for overall improvement.
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