When it comes to vision care, luxury extends far beyond high-end frames; it embodies an exceptional patient experience at every turn. At Dau Family Eye Care, in Saint Johns, FL, Jess Hyatt, the ABO-certified lead optical associate, highlights how their in-house lab plays a pivotal role in creating that luxurious experience. By focusing on quality, convenience, and personalized service, this practice sets itself apart, ensuring that every patient feels valued and cared for.
Luxe in Style and Service
In the realm of optical luxury, “luxe” signifies a “commitment to putting patients first by integrating the latest technology with fashionable frames that align with individual styles and needs,” Hyatt says. She focuses on providing lenses that ensure optimal clarity while assisting patients in selecting frames that enhance their lifestyle. Not only do they offer designer frames, but also for those who value both function and style, they offer unique prism lens options through Neurolens, and the NeuroVisual Medicine program caters to patients with specific vision requirements.
The In-House Experience
The in-house lab elevates the patient experience significantly. Many individuals prefer to retain their favorite frames, even as prescriptions change.
“We can provide same-day turnaround for cutting all lens types,” Hyatt says, including single-vision and multifocal lenses. “We also perform minor repairs on damaged frames and can provide glasses to a patient the same day in case of emergencies, such as a complete break or loss of glasses. One added benefit of using our in-house lab is that patients get to keep their frames while the new lenses are being prepared, rather than having to send the frame out to an external lab.” This drastically minimizes downtime, she says.
Also, quick adjustments, nose pad fixes, or screw replacements are provided free of charge, ensuring that eyewear remains functional without disrupting their patients’ busy schedules. “This convenience is invaluable for those who rely on a single pair of glasses,” adds Hyatt.
Personal Touch
Customization also plays a key role in enhancing luxury. With access to the latest optical products, the practice offers a wide variety of color transitions and tints. The lab specializes in creating custom Chemistrie clips as plano sunglasses and incorporating reading prescriptions, ensuring that patients always have optimal vision. Thanks to advanced Optikam technology, precise measurements are delivered quickly, prioritizing patients’ time while ensuring a luxe experience.
When asked what distinguishes the in-house lab, Hyatt emphasizes its unwavering commitment to customer service and pride in craftsmanship. By prioritizing patient experience, the lab ensures that glasses are prepared accurately and efficiently.
“We take pride in our customer service and prioritize our patients, ensuring they receive their glasses quickly and accurately. Our dedicated team, many of whom are high myopes or users of Neurolens and NeuroVisual Medicine lenses, share personal success stories to enhance the patient experience.
“The staff genuinely loves their work,” she adds. This dedication to excellence is evident in the exceptional service patients consistently receive.
—JORDAN FOSTER