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Say Hello to Your New Employee

As artificial intelligence becomes a larger part of practice management, industry leaders explain where the technology delivers real value, where it falls short, and why people remain the most important part of the equation.

By: Stephanie K. De Long
Eyecare Business July 9, 2026
5 Topic Commentaries

Say Hello to Your New Employee

  • John D. Halamka, MD, MS

    Health informatics; Emergency Medicine

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    Mayo Clinic

    We go to the doctor for listening, empathy and respect.

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  • Mark Dredze, PhD

    Computer Science; Natural Language Processing; AI in health

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    Johns Hopkins University

    Sometimes all that is needed is to stop and say, 'I’m sorry you’re going through this.'

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  • Tinglong Dai, PhD

    Operations Management & Business Analytics; Health AI

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    Johns Hopkins University

    Patient comfort needs to remain a priority as AI is integrated into the healthcare system,

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  • Ed Schlesinger, PhD

    Electrical & Computer Engineering; Engineering leadership

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    Johns Hopkins University

    True progress will only result from the collaboration that’s aimed at solving real clinical problems.

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  • Suchi Saria, PhD, MSc

    Machine Learning; Computational Health Informatics

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    Johns Hopkins University

    When you’re developing a new tool, you take a data set in a lab and test it.

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