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Eyecare Business

Article

Say Hello to Your New Employee

As artificial intelligence becomes a larger part of practice management, industry leaders explain where the technology delivers real value, where it falls short, and why people remain the most important part of the equation.

By: Stephanie K. De Long
Eyecare Business July 9, 2026
5 Key Takeaways

  • 1

    AI improves workflow efficiency and reduces employee burnout by automating tasks like patient scheduling and paperwork.

  • 2

    Despite its potential, AI remains misunderstood and feared by management and staff during implementation.

  • 3

    The US Chamber of Commerce and Google launched Small Business B(AI)sics to help entrepreneurs integrate AI into their operations.

  • 4

    AI can enhance training and communication but requires human oversight and strategy for effective implementation.

  • 5

    Successful AI integration in practices relies on collaboration between AI tools and human expertise to create better learning experiences.