News

VSP Call Centers Honored for Service

For the 16th consecutive year, VSP Global’s call centers have been recognized for their customer service by Service Quality Measurement Group (SQM), which honored VSP Vision Care as its Contact Center of the Year.
 
In addition, Marchon Eyewear, Inc., a VSP Global company, was named the ‘Highest Customer Satisfaction by Industry—Business to Business’ and received ‘Contact Center World Class CX Certification’ along with its division Altair Eyewear. Criteria for the certification includes at least 80% of customers getting their issue resolved on the first call.
 
“Collectively, we received more than 14 million calls in 2017, and despite that volume, our team strives daily to treat each individual call uniquely and as a priority,” says Kathy Rodine, vice president of customer care for VSP Vision Care.
 
 “We congratulate VSP Global and its companies, including VSP Vision Care for their remarkable commitment to setting the bar even higher for the contact center industry as to what customer and employee experience should look like within an organization,” said Mike Desmarais, CEO & founder of SQM Group.
 
In addition to Contact Center of the Year, SQM recognized VSP Vision Care in the following categories:
  • Contact Center World Class CX Certification (California and Ohio)
  • Highest Customer Service, Insurance Industry
  • Highest Employee Satisfaction, Insurance Industry
  • Highest Work from Home Employee Satisfaction
  • World Class Employee Satisfaction